CaseMax
Give every case a home. Bring ownership, customer conversations and the history of the work into one place.
A SOFTWARE LAB BY THIM OLSEN
Ideas,
made real.
A growing suite of applications for the customer journey. From the first offer to the case that needs a little extra care.
Working prototypes. New ideas. Always building.
Product CatalogThe start of an offer
CaseMax · Your workspace···
GOOD MORNING, THIM
Make room for progress.Open cases24 In your team
In progress12 Moving forward
Resolved today08 A little progress
Your casesView all →
AJ
Broadband connectionAlex Jensen · CM-1042
In progressSL
A question about a billSam Larsen · CM-1041
NewMN
Change of addressMorgan Nielsen · CM-1040
Resolved Every case has a story. Keep it together.
Order CaptureOne offer. All the details.
✓THE TOLSBUILDS SUITE
Something worth exploring.
Get to know the whole suite — what you can open today, and what is taking shape.
One growing idea.
Showing all 10 applications.
Order Capture
Turn a customer conversation into a sale, with a workspace for products, customers and orders.
Customer CRM
Get to know the customer behind the case. A dedicated home for customer information and relationships.
Product Catalog
Define what can be sold. A separate product application for broadband offers, routers and the catalog behind them.
Billing
Make the financial side understandable, from the products a customer has to the charges they receive.
Comms
Keep the customer informed. Connect business events to the right message and retain the communication history.
Selfcare
Bring the customer into the conversation, with a place to follow cases, see updates and take the next step.
Operations
See what is happening behind the scenes, with an operational view and a production log for the suite.
TolsBuilder
The tool behind the builds. A local control panel for getting applications onto the server and following their releases.
Event Explorer
Follow the events between applications. A visible window into the event bus and the story behind a change.
No applications found.
Try another name or explore the whole suite.
These are personal projects at different stages. “Under development” includes the applications on the roadmap.
THE BIGGER PICTURE
Separate applications.
A shared direction.
The ambition is a connected customer journey, with each application focused on a clear part of the work.
01 · Define
Start with the right product.
Product Catalog defines the offer. Order Capture can use it to build a sale around something concrete.
The intended journey. Connections and shared services are being developed in stages.
THE SHARED FOUNDATION Identity & access Event bus Persistent databasesUnder development
BEHIND THE BUILDS
Built by curiosity.
Shaped by real work.
Hi, I’m Thim. I work with business architecture and customer operations. Tolsbuilds is where I turn ideas from that world into software you can actually explore.
Some projects are working prototypes. Others are early building blocks or ideas still taking shape. Together, they explore how products, customers, orders and cases can fit into a clearer whole.
This is my personal software lab — a place to build, learn and make the next idea tangible.
Take a look aroundGOOD TO KNOW
A few things
before you explore.
Can I try the applications?
Use the “Open application” link on an available prototype. CaseMax requires an application login. Order Capture is a private prototype with restricted access. The other applications will get opening links as demos become available.
What does “Under development” mean?
It includes applications being built and those on the roadmap. Open an application’s description to see its current stage and intended scope. A description of a planned capability does not mean it is available yet.
How do the applications fit together?
Each application has a focused role. The plan is to connect them through shared customer and product references, business events and a common identity foundation. The “bigger picture” section shows that direction; the connections are being introduced over time.
THERE’S MORE TAKING SHAPE.